Emotional Leakage: Definition and Examples
Emotional leakage refers to the involuntary expression of emotions that are not congruent with the situation or the intended message. It can manifest in various forms, such as facial expressions, body language, or tone of voice that convey emotions that may not align with the speaker’s conscious intent. For instance, a customer service representative who is feeling frustrated with a difficult customer may unintentionally display irritation through their facial expressions or tone of voice, despite trying to maintain a professional demeanor.